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Win $500 of Free Gas from Texas Steakhouse!

Friday, April 27th, 2012

At Texas Steakhouse, we’re serious about making the guest experience great. Our online guest feedback survey plays a vital role in helping us find ways to better serve you, and now we’re giving you a chance to win a $500 Gas Card by taking just three minutes to share your feedback with us.

The next time you enjoy a meal at Texas Steakhouse, visit SteakhouseSurvey.com and enter the survey code printed at the bottom of your receipt. You’ll be asked three short questions about your visit, and then you’ll be automatically entered into our random monthly drawing to win a $500 Gas Card*. If your name is chosen, we’ll also give your server a Gas Card worth $250.

Unlike comment cards or other feedback methods, our online survey, powered by Qore Analytics, allows us to review and reply to every guest right then and there, so if there’s a service issue we can address it and correct it immediately.

Each of our stores receives their own guest satisfaction score based on your feedback, and raising the “Qore Score” has become a point of friendly competition among our team members. Most importantly, Qore gives us a very detailed picture of how we can improve our guest experience – and the more responses we get, the clearer it is.

So the next time you enjoy a meal at Texas Steakhouse, please take a few minutes to tell us how we’re doing. You’ll be entered to win a $500 Gas Card while helping us serve you even better.

We look forward to hearing from you. Good luck!

Sincerely,

George Crane, Chief Operations Officer

Texas Steakhouse

*No purchase necessary. See complete rules and details at www.SteakhouseSurvey.com.

Posted in Behind The Scenes, Friends, Fun | 27 Comments »

Meet the Posse: Q & A with Texas Steakhouse Prep Cook, Bob D.

Wednesday, August 31st, 2011

So Bob, how long have you been with Texas Steakhouse?

I’ve worked for Texas for almost ten years.

What do you enjoy most about being on the Texas team?

Mainly, it’s the people. I’ve been here a long time, and I’ve made a lot of great friends – coworkers and guests alike. It’s a real family atmosphere here, and we all enjoy what we do and being around each other.

What do you think sets Texas Steakhouse apart from other restaurants?

Well, I think the biggest difference is how much care we put into the food. A lot of places, they’re always looking for ways to cut corners. Maybe they’ll use frozen ground beef or serve precut steaks out of a cardboard box. Here, we only use fresh ground beef, and we hand cut our steaks every morning; we even bread our Chicken Tenders by hand. And instead of using Mesquite salt to fake the taste of a grilled steak, we use a real mesquite-wood fire.

It’s funny. Just the other day I saw a commercial for another place advertising their “new wood-fire grill.” They were making a big deal about it, talking about how great their steaks were gonna taste. This was a real popular place, too. Somewhere everybody’s heard of. Here, we’ve been cooking steaks over a real wood fire since day one. I thought to myself, “Maybe those guys stopped by a Texas Steakhouse and found out what a steak’s supposed to taste like.”

That is funny. For my last question, let me ask you this: If you were talking to someone who’d never been to a Texas Steakhouse, and you had to sum it up in just a couple of sentences, what would you say?

Well, I’d say that here, it’s all about the flavor. If we have to spend a little more to get the best ingredients, so be it. Whatever it takes to get the biggest flavors, that’s what we’ll do.

Thanks for your time, Bob.

My pleasure.

Posted in Behind The Scenes, Food, Fun | No Comments »

Tell Us What You Think – Win an iPad 2!

Thursday, August 25th, 2011

Dear Texas Steakhouse Fans,

As many of you know, at Texas Steakhouse we believe our success depends on two things: serving great food at great values, and delivering the best family dining experience in the business. To accomplish this, we don’t hire “secret shoppers” who have a checklist to rate the experience, and who are often detected by the staff. Instead, we listen to the real experts – our guests.

Qore Analytics, our online survey system, makes it all possible. Each of our restaurants is measured using a daily Qore Score. And this feedback factors into every decision we make about that location. Qore is part of our DNA and it’s based on real guests giving us real feedback that we can act on.

On the bottom of every receipt, we print a survey code. When you arrive home from a meal at Texas Steakhouse, just enter this code at SteakhouseSurvey.com. The survey takes just under five minutes to complete, and it gives us invaluable information that helps us serve you better.

iPad image

And to show our appreciation, guests who complete our survey will be automatically entered to win a new iPad 2* each and every month! We’ve already chosen winners for May, June and July.

On behalf of all of us at Texas Steakhouse, I’d like to congratulate our winners and encourage all our guests to take a few minutes to let us know how we’re doing. Thank you for your continued support.

Sincerely,

Terry Smith, President

Texas Steakhouse &Saloon

*No purchase necessary. See complete rules and details at SteakhouseSurvey.com.

Tags: feedback, ipad2, survey
Posted in Behind The Scenes, Fun | 32 Comments »

Ask a Texpert

Wednesday, July 20th, 2011

Dear Texpert,

I’ve been a steak lover ever since I grew teeth, but I’m ashamed to say I’ve never really understood the differences between all the different cuts of beef. Could you help me out?

Sincerely,

Clueless in MacCorkle

–

Dear Clueless,

No need to be ashamed. I get this question a lot. At Texas Steakhouse, we grill four different cuts of beef: the sirloin, the ribeye, the New York Strip and the filet mignon.

Even though we prepare every cut over the same red-hot mesquite fire, they all have a distinct texture, tenderness and flavor. Here’s a rundown of the different types of beef cuts we serve and the characteristics of each:

Center-Cut Sirloin

Fresh Sirloin Steak

Lean, well-flavored and moderately tender, the center-cut sirloin is a very versatile, high quality cut. It’s ideal for grilling and it plays a starring role in our Iron Skillets and Black & Blue Sirloin Salad. If you’re looking for great flavor with a satisfying texture, the center-cut sirloin is hard to beat.

Ribeye

Ribeye

The ribeye is one of the most tender cuts of beef. Generously marbled and very juicy, it’s also the most flavorful. This steak is fantastic as-is, but its loose grain makes it especially good for seasoning. Our Marshal Dillon Ribeye, seasoned in a spicy citrus marinade, is a personal favorite.

New York Strip

Boneless New York Strip Steak

Very lean, tender and particularly flavorful, the New York Strip is a great, fast-grilling cut with a fine grain and sturdy texture. Also known as the Kansas City Strip, when you look at a T-Bone or a Porterhouse, the New York Strip is on the long side of the cut. For that classic beefy flavor, it doesn’t get much better.

Filet Mignon

filet

The most tender cut of all, the filet mignon is very lean with a buttery texture and subtle flavor. It’s usually cut from larger T-Bones or Porterhouse steaks where it’s found opposite the New York Strip. It comes from a small muscle that does little work, which explains its superior tenderness.

I hope this answers your question. Once you understand the qualities and characteristics of the various cuts of beef, you can enjoy them even more. Until we meet again…

See you in Texas!

Doug Sanderson, Resident Texpert
Texas Steakhouse

Posted in Food, Fun | 2 Comments »

Ready for the Close-Up

Wednesday, May 25th, 2011

You see them whenever you flip through the pages of our menu, but have you ever wondered how we get those fantastic photos of our dishes?

We recently held a photo shoot for some new additions to our menu, and we wanted to share a behind-the-scenes look at what it takes to get such beautiful menu shots.

First of all, we prepare each dish exactly like it’s made in the restaurant. No smoke and mirrors. No stunt buns. Just the same recipes, ingredients and cooking methods you’d see in any Texas Steakhouse kitchen.

From there, a team of professionals, including a food stylist, lighting specialist and photographer, combine talents to ensure each dish looks just as delicious on the menu as it does when it reaches your table. We take several shots from every angle, using different sets and lighting techniques – all in pursuit of that perfect, mouthwatering shot.

So the next time you’re flipping through the menu at Texas Steakhouse, take a moment to admire the photography. After all, a picture is worth a thousand flavors.

Tags: Behind The Scenes, New Menu
Posted in Behind The Scenes, Food, Fun, New Menu | No Comments »

A Christmas Wish from Texas Steakhouse

Thursday, December 16th, 2010

‘Twas the night before Christmas, and all through the house,
Tummies were growling for Texas Steakhouse.
The stockings were hung by the chimney with care,
In hopes that St. Nick would drop Gift Cards in there!

The children were nestled all snug in their beds,
While visions of Kickin’ Chicken danced in their heads.
Mom dreamt of Crab Cakes and Baby Back Ribs,
Dad was hungry enough to eat two New York Strips!

Then out on the lawn, there arose such a clatter,
It was as if someone dropped a whole Starter Sampler!
Away to the window, flew Dad like a flash,
And then he thought, “Texas!” instead of just cash,

TXgiftcards3

St. Nick, the reindeer and all of the elves,
Bought $25 in Gift Cards and got $5 for themselves!
St. Nick smiled and winked, then he flew out of sight,
Saying “Ho, Ho, Ho! We’re getting Texas Steakhouse tonight!”

Mom, Dad and the kids then sprang from their beds,
Made their way down the stairs, and poked out their heads.
To the stockings they went, inside they looked hard,
To find St. Nick and crew left Texas Steakhouse Gift Cards!

The family rejoiced as they each pulled one out,
Then Dad looked at Mom and he said with a shout,
“Tonight, Texas Steakhouse will be open late!
Hurry children, get dressed! There’s no time to wait!”

The family took off—to Texas Steakhouse made haste,
To spend Christmas Eve enjoying Real Texas Taste.

Merry Christmas from Texas Steakhouse!

Posted in Fun | 2 Comments »

Wild Card Wednesdays

Thursday, January 28th, 2010

Have you heard about all the fun we are having here at Texas Steakhouse on Wednesdays? I have to tell you about it because our guests are really having a blast!

Every Wednesday we play a game we call “Wild Card Wednesday.” Here’s the deal:

You bring in your family or friends-or both-and order your meals. After you place your order the “Dealer” comes by your table with a full deck of cards. Someone at the table gets to shuffle the cards, another person can cut the cards and then yet a third person can actually pick a card. And wow, can you win big. For every Joker that is picked, you can get up to 4 meals for FREE, excluding alcohol (state law). If you pick an Ace, the most expensive meal is FREE. If you pick a King, the least expensive meal is FREE. The Queen gets FREE BEVERAGES for the whole table, excluding alcohol and the Jack gets ONE FREE STRAWBERRY SHORTCAKE to share!

It has made Wednesdays at Texas a lot of fun. Just yesterday we had our youngest winner ever, a little girl named “Kinley” drew the Joker. And everyone in her family ate for FREE! Come to Texas on Wednesday and try your luck. Your chances of winning are great!

Bob, Manager of Danville location

Kinley, our youngest Wild Card winner!

Posted in Food, Fun | No Comments »

“Cowboy at Heart” wins big with Texas!

Tuesday, January 12th, 2010

Texas-sized congratulations go out to Eric Miller, December winner of our Texas Steakhouse for a Year sweepstakes! Eric, who hails from the Princeton, West Virginia area, was chosen at random from over 3,000 entries and will receive a $25 gift certificate each week for 52 weeks.

An avid horseman, Eric is known to show up at the Princeton Texas Steakhouse and Saloon with up to 15 of his fellow riders — plus their horses in tow! And he says that he seeks out Texas Steakhouse not primarily for the steaks, but for our Crunchy Fried Shrimp and Chicken Tenders.

Eric adds, “I’m basically a cowboy at heart, so it fits. We usually show up at Texas Steakhouse at the end of a long day on the trail, after we’ve been riding about 8 hours. We let the horses rest in the trailers while we basically clean the place out.”

Eric Miller lives with his wife, Rebekah and their two children, in Peterstown, West Virginia.

Eric Miller with his horse Diablo

Photo: Eric pictured with his stallion Diablo, one of his 11 horses.

Posted in Friends, Fun | No Comments »

How to Eat the Super Chicken Club

Thursday, October 22nd, 2009

Come hungry. This sandwich is HUGE.
Don’t let your jaw drop when the sandwich comes. Confidence is key.
Press on the top of the bun to try to compress the sandwich.
Place the tenders that fell out in Step 3 back on the sandwich.
Prepare to eat the sandwich by stretching your lips and opening your mouth as wide as possible, then closing, then opening. Repeat 3-5 times.
Gather the sandwich in both hands and try to get it from the plate to your mouth without dropping a chicken tender.
If step 6 is impossible, cut the sandwich in two sections and try again.
Make sure you sample the fried baked potatoes along the way.
Save room for Grandma’s shortcake and some French Press coffee.
Repeat this exercise weekly. Super Chicken Club “curls” are replacing “20 ounce curls” at an astonishing rate. Of course they could be done together for maximum benefit.

Super Chicken Club

Posted in Food, Fun | No Comments »

Real Texans: Behind the Spurs

Wednesday, September 16th, 2009

With perks like no-wait seating, free merchandise and discounts off our scrumptious menu items, is it any wonder that nearly 5,000 Texas Steakhouse customers have signed up to become members of our Real Texan E-Club? Even as we write this, the Real Texas bunkhouse is a hive of activity – as our faithful staff labor round the clock to fulfill membership kits from our new Bronze, Silver and Golden Spur members. We’re shipping Real Texan t-shirts, ID badges and other goodies out to all corners of our stomping grounds! Sure, things can get a little hectic at times, but when you’ve got thousands of people anxious to become official Texans, it just isn’t right to keep anyone waiting.

realtexanshot

Posted in Fun | 54 Comments »