With perks like no-wait seating, free merchandise and discounts off our scrumptious menu items, is it any wonder that nearly 5,000 Texas Steakhouse customers have signed up to become members of our Real Texan E-Club? Even as we write this, the Real Texas bunkhouse is a hive of activity – as our faithful staff labor round the clock to fulfill membership kits from our new Bronze, Silver and Golden Spur members. We’re shipping Real Texan t-shirts, ID badges and other goodies out to all corners of our stomping grounds! Sure, things can get a little hectic at times, but when you’ve got thousands of people anxious to become official Texans, it just isn’t right to keep anyone waiting.
I had the prime rib and bake potato, didn’t know you charged extra for things you put in the baked potato, also the prime rib was cold, and the potato was cold, then they cut the ac unit on and made it even colder, the onion was good and hot, rest I will not return to Texas Steak house meal was not worth half the money we had to pay for it
HELLO i SIGNED UP TO GET A REAL TEXAN SHIRT AND i NEVER DID GET ONE .i WAS JUST WANDERING HOW TO GET A SHIRT FROM U ALL.
tHANKS
Hi Lisa! Sorry about the inconvenience. We will be in contact with you soon!
Hi Jerry. We are very sorry to hear that you were not pleased with your visit to Texas Steakhouse. In order to better respond to your experience, we’d like to have one of our team members personally respond to your comments. To do this, please visit the “Contact Us” section of our web site http://texassteakhouse.com/contact-us.html and provide us with either a phone number or email address to reach you, as well as the store location of your visit. Thank you and we hope that we get the chance to serve you again in the future.
I too have had similar issues as lisa. I have been a gold spurs member for several months, receive my monthly email certificate (thank you), gat my temp card email, but nothing else (shirt or official card). When I signed up you may have been having issues with the site because I could not get my picture to upload. Is there a way to fix these problems? Birthday is in 2 1/2 weeks and would really enjoy spending it in Texas.
It is pretty bad reading allllll these comments with bad experience! This is not a place i would ever want to eat at and ill make sure none of my family or friends do so!
My husband and I signed up to get the free t-shirts months ago and have not heard anything or received them. Can you tell me what else I need to do to receive them.
David, We apologize for the delay and issues with your membership. We’ve retrieved your information and you will be receiving your items shortly. Sorry again and thanks for letting us know!
Lawanda, We apologize for the delay. We’ve retrieved your information and you should be receiving your items shortly. Sorry again and thanks for letting us know!
Hi Julie. We are very sorry to hear that you are not satisfied with Texas Steakhouse. We would like to have one of our team members personally respond to your comment. To do this, please visit the “Contact Us” section of our web site http://texassteakhouse.com/contact-us.html and provide us with either a phone number or email address to reach you, as well as the store location that you frequent the most. Thank you.
My husband ordered the Marshall Dillon (17.99) which I thought came with two sides. My husband ordered the loaded bake potatoe, which we were not told it was 1.00 extra. He did not tell the waitress his other side and she did not ask. We didn’t think about it while ordering. His plate came and he had his loaded bake potatoe plus french fries which he didn’t ask for. We didn’t say anything because they were busy and we had somewhere to be. The check came and I paid it thinking thats was probably about right. Well when I got home and was looking at my reciept I saw where we were charged 2.29 for these fries we didn’t even order. I don’t understand the extra charge when the meal should have came with two sides anyway. If I had noticed this at the resturant I would have questioned it! Anyway just please have the waitress and waiters make sure they explain any extra cost, and I will make sure my order is understood at the next vist. We eat there with a family of four which can be a little on the expensive side but the food is good and the staff are very nice. Thanks Angela
My husband and I went to your restaurant and enjoyed our meals.We were given a reciept to take your survey as were our friends who hsd joined us. None of us can get the survey site. What is going on?
Hi Angela, We are very sorry to hear that you and your husband were not satisfied with your visit to Texas Steakhouse. A member of our team recently sent an email to the account that you provided when you submitted your comment. Please be on the lookout for it so that we can personally respond to your comment. Thank you.
Hi Susan, We’re sorry that you were unable to take the survey and we’ve passed the issue on to members of our technology team for further investigation. Thank you for the feedback.
I am reading all of thes negative comments which are quite surprising because my family and I go to Texas on a regualr basis and it is our favorite restaurant. The food is always great and the staff is always very friendly. Keep up the good work Texas!!!!!
I got an email to sign up for the silver spurs. How can I do that right now?
We ate at texas steakhouse in smithfield N.C. We always get excellent service, Always ask for the same waitress, Heather Elliot. Excellent service from her. I was unable to find steakhouse survey.com.
We ate at the Texas Steakhouse tonight in Staunton, Va. I was told to follow the directions on the bottom of my receipt to fill out a Survey. I cannot find the survey site on the Computer, what is going on? I would like to take the survey, and we were all very satisfied with the meal.
My wife and I ate there on 4-30-10 with some friends. When my wife got her steak it had more fat then meat she could eat , our friends was the same. I got one of the burgers and it wasn’t what I thought it would be. I got the bill and though it was a little high for what we ordered. We were charged 1.00 for two strawberries for my wifes drink. So I thought I’d let ya know we wont be eating there again. Danny C.
Hi Sherry. You can sign up here: http://texassteakhouse.com/spurs.cgi. Thanks!
Hi Sandy. Please be on the lookout for an email from a member of our IT team. Thanks and we hope to have the issue resolved shortly.
Hi Danny, We are sorry to read about your recent experience. To help with this issue, we’d like to have one of our team members personally respond to your comment. Please visit the “Contact Us” section of our web site http://texassteakhouse.com/contact-us.html and provide us with either a phone number or email address to reach you as well as the location of your visit. Also, we’d like to encourage you to ask for a manager anytime you are not happy with your visit so that we can address and solve the problem on the spot. Thanks and we hope to serve you again soon.
I CANNOT FIND THE WEBSITE TO TAKE THE SURVEY FOR THE COUPON. WHAT IS THE DEAL?
Hi Robin. Please be on the lookout for an email from a member of our IT team. Thanks!
Tried to find your survey and can not. I wanted to comment on your waitress at your store no.8057. Her name was Sharon and with out a doubt the best waitress i have ever had the pleasure of being searved by. Not only was she a good server but a good conversationalist. She made my son Austin and I feel right at home. You really have a real gem with this wonderful lady. She is also a very attractive woman. Keep up the good work. coupon number 80571631273
Can’t find the website for the survey. We have been to the steakhouse before this time was the best srevice we have had.
CAN NOT FIND WHERE TO PUT IN MY COUPON NUMBER
Went to Texas Steakhouse on 6-27,2010…came home and attempted to fill out the survey couldn’t find the survey???? Read the blogs are you still having IT problems?
Love this place. Had great waitress named meshell made it worth the wait
Hi Folks,
I think you need to go back to the drawing board for this survey thing. The first survey I did about six months ago went fine – I got the e-mail with the $5.00 discount . Since then, I’ve done surveys- never recieved the e-mail $5.00 rebate, then when I did the next one, OOPS!- ONLY 1 SURVEY A MONTH- but it still accepted the survey. The next time, no-mail coupon again, but after each survey I get an e-mail from the local store assistant manager thanking me for coming in and taking the survey. After the last one, I e-mailed him back that I never got the coupon. You know what he responded ?- ” It must be your e-mail in-box settings”. Then how did I get the first one and why do I get everbody else’s promo’s? Maybe you should stick with newspaper add inserts, because the survey thing -Ain’t Workin’.
Or you could do like Sticky Fingers ( we go there once a week or more) and do a $5.00 off survey via telephone (it always goes through) that gives you back a code and you get one with every check – no limit.
I’ve been in sales and marketing for 30+ years and believe me, frustrating the customers will eventually catch up to you.
We visited the mooresville nc location 7/3/10. Was told to take the survey on the receipt but can not find web site.
I too can not find website to submit my survey. Please help!
Can not find website to take survey. Love crabcakes and wait staff was great. Wanted to get $5 off next visit.
Hi Rick! Thanks for the comment, we’ve passed along your feedback so that Sharon can get the acknowledgment that she deserves. Also, you can fill out the survey by visiting http://www.steakhousesurvey.com. Thanks again!
Hi Margaret! You can fill out the survey by visiting http://www.steakhousesurvey.com. And thanks for the comment, we’re glad you enjoyed the service!
Hi Linda, you can fill out the survey by visiting http://www.steakhousesurvey.com. Thanks!
Hi Robin, you can fill out the survey by visiting http://www.steakhousesurvey.com. Thanks!
Hi Werner, Thank you very much for the feedback, we certainly appreciate your thoughts and input on how we can improve. And we’d also like to apologize if you’re experiencing issues. We’ve passed along your comment to our IT staff as we work to improve the process. Thanks again.
Hi Mickey, you can fill out the survey by visiting http://www.steakhousesurvey.com. Thanks!
Hi Brenda, you can fill out the survey by visiting http://www.steakhousesurvey.com. Thanks!
Hi Candy, you can fill out the survey by visiting http://www.steakhousesurvey.com. Thanks!
I have tried repeatedly to take the survey and get $5 off my next purchase and there is no such thing anymore. The first time I did this was in May. Poor advertisement in my opinion. This will definitely affect my next visit to Texas Steakhouse.
Hi Gerry, Can you please let us know what exactly is the problem that you are experiencing? You can fill out the survey by visiting http://www.steakhousesurvey.com.
I have tried to get the survey site, but can not find it. I love the 16.99 ribeye steak special and eat at the Morehead and Raleigh steakhouse often. Hope to get my coupon. (we removed your home phone number to post this) home phone
I go to Texas Steakhouse in Hampton, VA every week and love it and always treated special. I have been trying to get the survey for $5.00 off and can never find it. My coupon# is (we removed it for your benefit) date aug 25, 2010
Hi Linda, Sorry for any inconvenience, but you can find & fill out the survey by visiting http://www.steakhousesurvey.com.
Patricia, please visit http://www.steakhousesurvey.com to fill out the survey. Sorry for any inconvenience!