At Texas Steakhouse, we know that our success depends on serving great food at a great value. We also realize that in order to continue exceeding our guests’ expectations, we need to know how we’re doing. Thanks to a revolutionary new guest feedback system called Qore Analytics, you, our guest, now have a direct line to us so we can hear you loud and clear.
I know what you may be thinking, but Qore Analytics is not your average feedback system. Instead, it’s a remarkably simple online survey designed to capture the true experiences of our guests in less than five minutes time. It’s three simple questions, and then we ask you to rate us in areas of importance.
You see, unlike comment cards (where only the good comments seem to make it to the boss), or secret shopper programs (where the “secret” shopper’s identity is no secret at all), Qore Analytics provides us with honest, accurate, bulletproof data about how each one of our restaurants is performing.
And because the results of each guest survey are instantly available to the entire Texas Steakhouse chain-of command, Qore Analytics not only encourages accountability on our part – it requires it.
Furthermore, Qore Analytics was built to allow our managers to personally respond to each guest. This way we can let you know that we’ve heard what you have to say, that we appreciate your thoughts, and that we’re taking the necessary actions to further perfect your dining experience.
Qore Analytics is the comment box for the digital age; it turns every guest into a secret shopper; and it’s helping Texas Steakhouse earn, build and keep your loyalty like never before.
So next time you get home from a meal at Texas Steakhouse, take five minutes to let us know how we’re doing. We’ll even send you a $5.00 OFF coupon good for your next visit!
See ya in Texas!
Terry Smith, President