I love “Comfort Food” this time of year. Something about the cooler temps and layers of clothing that make me crave what I would deem the “heavier” recipes. Maybe I just let myself off the hook from constant weight watching because I know I am going to gain my “winter five” no matter how disciplined I am. And when I think of comfort food these days, I’m thinking of the Chicken Fried Steak at Texas Steakhouse. It has to have a million calories in it. Between the breaded and deep fried ribeye (yes, a great steak) and their peppery gravy and mashed potatoes, I am well comforted. And I save up all day long, only nibbling “rabbit” food, so there is plenty of room. It is amazing because it tastes so fresh and hot. The breading is key. And the gravy brings it all together. Wow!
Linda P., Hampton, VA
I hope you were not dining at the Mercury Blvd location. I got a look into the kitchen the last and only time I ate there and it was FILTHY. I went to the restroom before leaving and there were 2 waitresses in there and they DID NOT wash their hands before leaving the restroom. I knew then and there I would never eat there again.
Hi Marlene. Cleanliness and food safety is absolutely a top priority at Texas Steakhouse so we are very sorry to learn of your recent experience. Because of its high importance, we would like to be able to personally respond to this issue. Please visit the “Contact Us” section of our web site http://texassteakhouse.com/contact-us.html and provide us with either a phone number or email address for a member of our team to reach you. Thank you for passing this information along and we hope to be in contact soon.
So i just wanted to let everyone know our family went to eat at Texas and this has not been the first time for bad experience. We waited over an hour for three people to eat and we finally got our food!!!! Once we got the food, along with this meal we ordered, everything was COLD! And the manager did not do very much about it. So we left!!!!! POOR CUSTOMER SERVICE AND COLD FOOD! I do not advise eating here ever no matter where you are located, I have been to some out of state and they are very bad also!
Went to the Harrisonburg, VA location. This is the second time we had to wait almost an hour for our food. When we finally received it, it was cold!! My husband told the manager and his response was “I just got here.” We left because we didn’t want to wait another hour for them to fix it again.
We won’t be back.
Hi Pam. We are very sorry to hear that you were not pleased with your recent visit to Texas Steakhouse. In order to better respond to your experience, we’d like to have one of our team members personally respond to your comments. To do this, please visit the “Contact Us” section of our web site http://texassteakhouse.com/contact-us.html and provide us with either a phone number or email address to reach you, as well as the store location of your visit. Thank you and we hope that we get the chance to serve you again in the future.